Included in this maintenance contract at no charge for minor adjustments are two service callbacks during normal working hours. Callbacks requiring more than minor adjustments will be invoiced at standard rates. Our standard repair rate is $125 per visit up to one hour during normal business hours from Monday through Friday, 8AM – 5PM. The after hours and Saturday service rate is $175 per call up to one hour. On Sundays, we only provide emergency service at a rate of $225 per visit up to one hour. Service calls beyond a thirty mile radius of Charleston may incur a mileage surcharge. Home Elevators Direct strives to give prompt and efficient service, however timing is subject to delays from lowcountry weather and workload.