Servicing the Atlantic Coast with over 35 years experience in the elevator industry

Maintenance

Your safety is of the utmost importance to us at Home Elevators Direct of Charleston. Regular maintenance prevents issues with your residential elevator. Whether you purchase an elevator from us or just need regular maintenance on your existing unit, count on our skilled technicians to keep your elevator running smoothly and efficiently.

Our annual maintenance agreement is $250 per year with a 20% discount on all parts and materials. Home Elevators Direct of Charleston performs a preventive maintenance examination on an annual basis per this agreement. The examination will include inspection, lubrication, adjustment and cleaning of parts and components in accordance with the manufacturer’s recommendations.

Included in this maintenance contract at no charge for minor adjustments are two service callbacks during normal working hours. Callbacks requiring more than minor adjustments will be invoiced at standard rates. Our standard repair rate is $125 per visit up to one hour during normal business hours from Monday through Friday, 8AM – 5PM. The after hours and Saturday service rate is $175 per call up to one hour. On Sundays, we only provide emergency service at a rate of $225 per visit up to one hour. Service calls beyond a thirty mile radius of Charleston may incur a mileage surcharge. Home Elevators Direct strives to give prompt and efficient service, however timing is subject to delays from lowcountry weather and workload.

For emergency service or repairs, please call (843) 459-2605, 24 hours a day, 7 days a week. Our experienced Home Elevators Direct technicians may be able to assist you in solving problems over the phone.